This Refund Policy explains when and how refunds are issued for services provided by STARAHCINE LLC, trading as “Starahcine Web” (“we,” “us,” or “our”). It forms part of our Terms of Service. Our goal is to be fair and transparent about money at every stage.
1. Custom Service Work
Our services are custom and delivered through dedicated time and labor. Because work begins specifically for you once a project is approved, the following applies:
- Before work begins: if you cancel after paying a deposit but before we have started any work, you are entitled to a full refund of that deposit.
- After work has begun: refunds are calculated based on the work completed to date. Amounts covering work already performed are non-refundable, while any portion of a payment for work not yet started may be refunded.
- After final delivery: once the project has been delivered and accepted, the work is considered complete and is non-refundable.
2. Recurring Services (Maintenance & Support)
For recurring plans such as website maintenance, you may cancel at any time before the next billing cycle. Cancellation stops future charges; payments already made for the current period are non-refundable, but service continues until the end of that period.
3. How to Request a Refund
To request a refund, email support@starahcineweb.com with your name, the project or invoice reference, and the reason for your request. We will review and respond within 5 business days.
4. Processing Time
Approved refunds are issued to the original payment method. Once approved, please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
5. Chargebacks
If you have a concern about a charge, please contact us first so we can resolve it directly. Filing a chargeback without contacting us may delay resolution.
6. Exceptions
Third-party costs incurred on your behalf (such as domain registration, premium themes, plugins, or stock media) are non-refundable once purchased, as these are paid to third parties.
7. Contact
Questions about this Refund Policy? Email support@starahcineweb.com or write to STARAHCINE LLC, 1795 Alysheba Way, Ste 7202 #707009, Lexington, KY 40509, USA.